Charmelon Shipping Policy
Thank you for shopping at Charmelon! We’re so excited to send some cuteness your way. Please read our shipping policy to know what to expect when placing your order.
Where We Ship
We currently ship within the Philippines only. Stay tuned—we hope to offer international shipping in the future!
Processing Time
All orders are processed within 3–5 business days (excluding weekends and holidays). During high-volume periods (like product launches or holidays), processing times may be slightly longer, but we’ll always keep you updated.
Shipping Times
Once shipped, estimated delivery time is:
● Philippines: 3–7 business days (depending on your location and courier service)
Please note: delivery times may vary due to holidays, weather conditions, or courier delays.
Shipping Rates
Shipping fees are calculated at checkout based on your location and order size. We aim to keep shipping affordable and transparent.
Packaging
Your orders are carefully packed with love (and a bit of Charmelon magic). We use eco-friendly and secure packaging whenever possible to ensure your goodies arrive safely.
Order Tracking
Once your order is shipped, you’ll receive a confirmation email or message with tracking information, so you can follow your package’s journey to your doorstep.
Lost or Delayed Orders
If your package hasn’t arrived within the expected timeframe, please contact us at charmelonofficial@gmail.com. We’ll help track it down and assist you however we can.
Incorrect Address
Please double-check your shipping address before placing your order. If a package is returned to us due to an incorrect or incomplete address, we can reship it once additional shipping fees are covered.
Need Help?
Have questions or concerns? Message us at charmelonofficial@gmail.com, and we’ll be happy to assist you!